Location: US-Based, RemoteType: Full-timeDepartment: tbdReports to: Head of Trust & Moderation The Short VersionBevy is standing up a global moderation function for one of the largest enterprise community deployments in market. We need a Senior Manager who can run the operation, own the hardest calls, keep a distributed contractor team consistent and accountable, and build the governance infrastructure that lets us scale to additional enterprise clients. This is a build role. If you want to inherit a finished system, this isn't it. If you want to be the person who designs it, this is. What You'll OwnEscalation & High-Risk Moderation — ~50%- Senior operational decision-maker for complex and high-severity content cases — the last stop before legal or executive escalation.- Adjudicate nuanced, high-stakes content that junior reviewers can't resolve.- Manage repeat-offender investigations and formal appeals.- Ensure consistent policy interpretation across global markets.- Maintain documentation suitable for compliance audits or client inquiries. Global Contractor Oversight — ~30%- Oversee a distributed moderation contractor network across US, EU, and APAC regions operating at ~300 hours/week.- Monitor queue health and SLA performance.- Run structured QA audits and calibration sessions.- Identify enforcement drift before it becomes a pattern.- Deliver direct, actionable feedback that changes behavior. Operational Governance & Reporting — ~20%- Track volume, escalation rates, and emerging risk patterns.- Produce weekly and monthly executive summaries for internal and client stakeholders.- Support compliance and client reporting requirements.- Drive the operational groundwork for AI-assisted Tier 1 automation. What Success Looks LikeAt 90 days:- 300-hour/week global contractor model is fully operational.- Escalation framework is running, not being designed.- QA and audit cadences are in place.- Reporting is live. At 12 months:- Enforcement consistency across regions is measurable and defensible.- Appeal overturn rates are trending down.- AI Tier 1 automation pilot is ready to launch.- The playbook works for the next enterprise client, not just the first one. What We're Looking For — QualificationsRequired- 2–5 years of experience in Trust & Safety, Content Moderation, Community Operations, Customer Support, or similar roles involving user interaction at scale.- Experience in or around high-volume, user-generated environments (forums, marketplaces, social platforms, gaming communities, etc.).- Ability to make decisions using guidelines or policies, even when situations are not perfectly defined.- Strong written communication skills with clear documentation of decisions and rationale.- Experience working with remote teams, cross-functional partners, or fast-moving operational environments.- Comfort operating with autonomy and sound judgment in ambiguous or evolving situations. Preferred- Direct experience moderating or participating in online communities (Reddit, Discord, forums, gaming communities, etc.).- Familiarity with community dynamics such as peer-to-peer interaction, disputes, spam, or content quality management.- Interest in Trust & Safety, digital governance, or community building as a career path.- Exposure to AI-assisted tools or workflow automation (even at a basic level).- Experience contributing to reporting, analysis, or operational summaries for internal or external stakeholders.- Background in global or multi-region environments is a plus, but not required. What We Value- Good judgment over rigid rule-following.- Curiosity about how communities function and scale.- Clear thinkers who can explain why they made a decision.- People who take ownership without needing constant direction.- Builders who see this as an entry point into a larger career in community, Trust & Safety, or operations. Compensation & Location- Salary Range: $75,000 to $110,000- Remote, US-based- This is an early, high-leverage role in a moderation function with direct line of sight to growth as Bevy's Managed Moderation Services scales. Equal OpportunityBevy is an equal opportunity employer committed to building a team that reflects the communities we serve. We provide reasonable accommodations throughout the hiring process for candidates who need them.