Opportunities in the Upfront Portfolio


Account Delivery Manager (Remote)



United States · Remote
Posted on Friday, May 31, 2024

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We have ambitious partnership growth goals and are building a new Account Delivery team to support our expanding Partnerships work. The Account Delivery Manager will be vitally important to the growth of Rula by building and owning the day-to-day payer account delivery, focusing on implementation and ongoing management and process improvement. This role sits in a team that is expanding rapidly, yet focuses intentionally on building culture to enable individual and team growth and success. We act with camaraderie, support, and a sense of urgency.

We’re looking for someone who excels equally at relationship management and process delivery/improvement. This person should be comfortable speaking with and presenting to multiple audience types at key strategic accounts, but should equally enjoy working through detailed processes and process improvement plans and navigating the organization internally. This individual should be highly organized and enjoy navigating complexity to get things done.

Required Qualifications

  • 5-8+ years working with external partners in account management, account delivery, or solutions consultant roles

  • Proven ability to have grown relationships through immaculate account delivery and a nuanced sales approach

  • Excellent executive presence and communication skills. Experience communicating with external customers and executive stakeholders. “Think on your feet”.

  • Knowledge of and experience with process design and implementation

  • Organizational skills; ability to project manage priorities across multiple accounts

  • Ability to gather “customer requirements” and synthesize them for internal audiences.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

  • Experience at a health plan (payer) or health system, understanding of healthcare ecosystem

  • Analytics / Excel Skills - Ability to build and deliver reporting to partners

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

  • 100% remote work environment from anywhere in the US

  • Competitive pay and benefits that don’t change based on location

  • Health benefits: medical, dental, vision, life, disability, and FSA/HSA

  • Access to our 401(k) plan

  • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

  • Paid parental leave

  • Employee Assistance Program (EAP)

  • Stipend to ensure your home office sets you up for success

  • Quarterly department stipend for team building or in-person gatherings

  • Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.