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Solutions Engineer

InfoSum

InfoSum

New York, NY, USA
Posted on Wednesday, July 3, 2024

The Solutions Engineer will play a crucial role in designing, implementing, and supporting technical solutions that address our customers' needs and drive business growth. Working closely with cross-functional teams, including sales, product management, and software development, the Solutions Engineer will leverage their technical expertise to understand customer requirements, develop customized solutions, and ensure successful implementation and integration.

Responsibilities:

  • Partner closely with sales and product management to grasp customer requirements and align business objectives.
  • Craft tailored technical solutions that address customer needs and reflect company capabilities and product offerings.
  • Create comprehensive solution architectures, diagrams, and technical documentation to clearly convey design specifications and requirements.
  • Configure, customize, and deploy technical solutions using company products, APIs, and third-party integrations.
  • Present solution demonstrations, proof-of-concepts, and pilot projects to illustrate functionality and confirm solution viability.
  • Work with software development teams to ensure seamless integration of customizations and enhancements.
  • Act as a technical advisor and subject matter expert, offering guidance and support throughout the solution lifecycle.
  • Lead technical workshops, training sessions, and knowledge transfer initiatives to help customers maximize their solution's value.
  • Diagnose technical issues, determine root causes, and implement effective solutions to resolve customer challenges.
  • Keep up with industry trends, emerging technologies, and best practices to continuously improve solution offerings.
  • Understand the market dynamics in data collaboration and ad tech/mar tech sectors.
  • Provide feedback to product management and development teams to influence roadmap prioritization and feature enhancements.
  • Contribute to the creation and documentation of internal processes, tools, and methodologies to enhance solution delivery and support.