The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to best service our Tier 1 advertising agency partners and execute on a variety of campaigns to meet client targets. The Senior Account Manager is ultimately responsible for ensuring that all aspects of campaign performance are exceeding expectations while simultaneously updating, educating and building relationships with advertising clients.

Additionally, the Senior Account Manager helps facilitate the management of all aspects of the campaign internally via the Campaign Manager, who works with our design team, the advertising operations team and Engineering team to expertly set up each campaign according to key performance indicators. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

#li-remote

What You'll Achieve

• Own GumGum’s renewal business, driving growth for key accounts.
• Build and maintain strategic relationships with clients, including in-person meetings and campaign presentations.
• Identify incremental growth opportunities and strategize account expansion.
• Collaborate with sales to execute strategic opportunities and secure future revenue.
• Lead internal teams to manage and optimize sold campaigns, ensuring alignment on client success metrics.
• Review campaign performance regularly, providing optimization suggestions to meet KPIs.
• Mentor new team members, providing training and support.

Skills You'll Bring

• BA/BS in Business or relevant experience in digital media (Account Management, Media Planning).
• 3+ years in digital media, with expertise in client service.
• Strong communication skills and attention to detail.
• Proficiency with tools like PowerPoint, Excel, Atlas, Doubleclick, Salesforce, and JIRA.
• Knowledge of online advertising terms and revenue models.
• Ability to manage competing priorities in high-pressure environments.
• Self-motivated team player with leadership and coaching skills.

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from ($74,000 - $85,000) annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.