Opportunities in the Upfront Portfolio


Assistant Manager, Operations



London, UK
Posted on Tuesday, June 11, 2024

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

In this role, you will:

  • Understands Operations daily goals and needs and recommends and implements policies and processes to achieve objectives.
  • Lead a team of direct reports, which will include the management and direction of their work, as well as performance management, hiring and staffing events, compensation reviews, career development, and the administration and enforcement of company and facility policies.
  • Manage any performance/policy challenges from direct reports through progressive disciplinary feedback, where applicable.
  • Manage operational costs to ensure the operation is within budgetary requirements.
  • Spearhead continuous improvements to increase efficiency, quality and reduce costs.
  • Proactively plan for all operational processes, appropriately scheduling and managing training of associates.
  • Manage the workflow within the UK warehouse, to include: Authentication, Fulfillment, Inventory, and Intake.
  • Monitor quality control of the inbound, outbound, verification, and support processes.
  • Create and maintain clear and accurate operations documents/procedures for reference purposes.
  • Be an ambassador of GOAT’s Core Values.
  • Assist in maintaining GOAT standards and promoting a positive on-site culture.
  • Other duties as assigned.

We are looking for:

  • 2-5 years experience managing a team in an operational setting
  • Must be analytical, possessing the ability to recognize issues and assess productivity
  • Excellent written and verbal communication skills, ability to transfer his/her views onto others
  • Highly organized individual with demonstrated attention to detail, and ability to train others
  • A quick learner, a self-starter, and willingness (and ability) to handle the pressures of an increasing level of responsibility
  • Knowledge of and love for sneakers is a plus, including familiarity with industry trends and resources
  • Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.