Support Engineer
Daytona
Customer Service
Posted on Nov 7, 2025
Support Engineer
5 more properties
Location: New York, San Francisco or Croatia
Type: Full-time
About the Role
We’re looking for a Support Engineer to join our growing team at Daytona. This is a unique opportunity to become one of the first dedicated engineers focused on customer and developer support. You’ll be the bridge between our users and our engineering team, ensuring that developers, partners, and AI agents using Daytona have a smooth, reliable experience.
Your day-to-day will range from troubleshooting complex technical issues and debugging production environments to writing clear documentation and improving our support tooling. If you’re the type of person who thrives on solving problems, enjoys helping others succeed, and loves making technology approachable, this role is for you.
What You'll Be Doing
Provide hands-on technical support to developers, partners, and enterprise customers
Diagnose and troubleshoot issues across integrations, environments, and infrastructure
Collaborate with engineering to escalate and resolve complex technical challenges
Write and maintain clear support documentation, FAQs, and troubleshooting guides
Identify patterns in support requests and help inform product improvements
Advocate for users by ensuring their feedback is heard and prioritized internally
Contribute to and improve support workflows, tools, and processes
You Might Be a Fit If You
Enjoy helping developers and solving technical problems
Have strong debugging skills across APIs, SDKs, and cloud infrastructure
Communicate clearly and empathetically with both technical and non-technical users
Are detail-oriented, organized, and capable of managing multiple requests simultaneously
Thrive in a fast-paced environment and work well autonomously
Bonus Points
Experience with developer tooling, dev environments, or cloud/infra platforms
Familiarity with AI frameworks, agents, or orchestration systems
Background in technical writing, developer advocacy, or community support
Contributions to open-source projects or support communities
About Daytona
Daytona is building the agent-native runtime layer for modern software development. Our platform spins up secure, sandboxed environments in under 90ms, used by developers and AI agents alike. Daytona is open source, trusted by thousands, and backed by top-tier investors.
We’re not just making dev environments faster. We’re redefining how software gets built.
You can send your application directly to careers@daytona.io.
Successful candidates will be contacted for an interview. We appreciate all the applications we receive, but only those selected for an interview will be contacted.