Senior Support Engineer
Daytona
Customer Service
Posted on Nov 7, 2025
Senior Support Engineer
Location: New York, San Francisco or Croatia
Type: Full-time
About the Role
We’re hiring a Senior Support Engineer to be the frontline bridge between Daytona and its users. You’ll work closely with customers and our engineering team to detect, diagnose, and resolve issues quickly—ensuring a world-class developer experience.
Beyond reactive support, you’ll build and maintain a rich knowledge base and cookbook of examples to help new users onboard seamlessly. This role combines problem-solving, communication, and technical expertise in equal measure.
What You'll Be Doing
Provide hands-on technical support and troubleshooting for developers and customers
Detect and resolve issues in close collaboration with engineering
Build and maintain a customer-facing knowledge base and cookbook with practical examples
Write and update guides, tutorials, and onboarding resources
Identify common pain points and work with engineering to improve the product
Advocate for customers and ensure their feedback drives product priorities
You Might Be a Fit If You
Have experience supporting developers with complex technical products
Possess strong debugging skills across APIs, SDKs, and infrastructure
Communicate clearly and empathetically with customers and technical teams
Are detail-oriented, organized, and thrive in a fast-moving environment
Enjoy creating documentation and resources that help others succeed
Bonus Points
Background in developer tooling, infra platforms, or AI systems
Experience in technical writing, developer advocacy, or community support
Contributions to open-source projects or support forums
About Daytona
Daytona is building the agent-native runtime layer for modern software development. Our platform spins up secure, sandboxed environments in under 90ms, used by developers and AI agents alike. Daytona is open source, trusted by thousands, and backed by top-tier investors.
We’re not just making dev environments faster. We’re redefining how software gets built.
You can send your application directly to careers@daytona.io.
Successful candidates will be contacted for an interview. We appreciate all the applications we receive, but only those selected for an interview will be contacted.