POSITION SUMMARY

The Manager of Email Production will lead and oversee the Email Production Specialists in the execution of email marketing campaigns. This role requires a strategic thinker with a strong understanding of email marketing best practices, team leadership skills, and the ability to drive efficiency and excellence in email production processes. The Manager of Email Production will play a crucial role in coordinating resources, optimizing workflows, and ensuring the successful delivery of high-quality email communications. Additionally, you will serve as a point person for issue escalation and training for specialists on the team.

YOU WILL

• Manage and lead a team of Email Production Specialists, providing guidance, coaching, and professional development opportunities.
• Foster a collaborative and positive team culture, emphasizing continuous learning and improvement.
• Need to be a strategic resource to key customers.
• Ensure excellence with QA and troubleshooting HTML files using Litmus, EmailOnAcid, or similar inbox rendering tools.
• Ensure email campaigns deploying across multiple internal systems adhere to industry best practices.
• Identify opportunities for workflow efficiency and implement process improvements within the email production team.
• Develop and maintain documentation of standard operating procedures for email production processes.
• Allocate resources effectively to meet campaign deadlines, balancing workload among team members.
• Monitor technical issues relating to email delivery and marketing automation.
• Help train new Email Production Specialists.
• Serve as a point of escalation for Email Production Specialists.
• Act as a liaison between the Email Production team and other stakeholders within the organization.
• Preferred (but not required): Familiarity with database marketing, customer relationship management, and segmentation.

ABOUT YOU

• You have a minimum of 3 years managing a team and at least 5 years of experience in email and digital operations, with hands-on production experience including HTML coding, automated customer journeys, A/B testing and audience queries. Experience using Cordial is a plus. You have some expertise in email best practices such as creative and coding for mobile vs desktop.
• In-depth knowledge of email marketing platforms, HTML, and email marketing best practices.
• You are familiar with project management tools, e.g. Smartsheet, Basecamp, Mavenlink, Microsoft Project, etc.
• You have some expertise in customer databases: relational database structure, data relationships, import and export processes.
• You have some knowledge of CAN-SPAM, CCPA, CASL laws and compliance.
• You have very strong attention to detail, you are well organized, and you are able to prioritize amongst numerous projects and tasks.
• You are detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively.
• You have a positive outlook, are a self-starter, have a high emotional intelligence (EQ) and a strong ability to take responsibility for your successes and failures.
• You have the ability to work both independently and with a team. You have a strong bias toward collaboration and an ability to work effectively in a cross functional and geographically dispersed team. You are willing to ask questions and be naturally curious both in your role but also for your own professional development.
• Exceptional leadership and team management skills, with a history of building and leading high-performing teams.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience with SaaS and/or rapidly growing startups is a plus.

COMPENSATION & BENEFITS

$XXX,000-$XXX,000 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!