Opportunities in the Upfront Portfolio


Revenue Sales Operations Senior Manager



Sales & Business Development, Operations
Remote · United States
Posted on Wednesday, September 20, 2023


We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like Revolve, Eddie Bauer, Backcountry, L.L. Bean and Purple rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.


  • Communicate better than the rest
  • Tenacious about the client and the problems we solve for them
  • We’re owners and we act like it
  • Always #becordial


Reporting to our VP of Revenue Operations, we are seeking a results-driven Revenue Sales Operations Director/Manager to help Cordial accelerate its revenue growth by maturing our demand generation operations. With a focus on data governance, analysis and reporting in an Account Based Sales (ABS) model, you'll play a central role in building key business insights and client lifecycle metrics to support our go-to-market teams. This person will feel comfortable supporting our leaders to execute a growth strategy in a fast-paced start-up environment.


  • Design and manage all aspects of sales and client success performance reporting, including pipeline progression metrics, growth forecasting, win-loss and renewal retention metrics.
  • Guide and govern day-to-day solution design, report creation and insights development that provide visibility into our account based sales strategy and execution, enabling the Revenue and Client Success organizations to be more data driven in their decision making.
  • Support revenue business processes such as deal desk, pricing, quoting, and approvals.
  • Work closely with Sales and Success business stakeholders to implement standard metrics and measurement processes that result in strategic KPIs to measure success.
  • Monitor, measure, and improve the effectiveness of Sales prospecting programs to deliver the highest quality sales pipeline.
  • Proactively identify and share key insights re: sales process, conversion, deal source, etc.
  • Assess root causes of changes in performance and regularly surface actionable insights to the business stakeholders and leadership including recommended actions for improvement.
  • Mature our Sales and Success reporting foundation within our productivity tools (e.g. Salesforce, Pardot, Gong, Groove, LinkedIn Navigator, ZoomInfo, Excel, Sigma).
  • Support the fiscal year planning process with target market and client analysis
  • Support quarterly productivity tool releases to automate and improve revenue growth.
  • Conduct competitive and industry analyses to influence pricing, go-to-market, and other business needs.
  • Partner with cross-functional teams to improve efficiency, process, and performance to accelerate achievement of Cordial’s business goals.
  • Guide business decisions by preparing ad-hoc analysis of operational metrics in support of a wide variety of initiatives across functions.


  • 6+ years experience in an analytics or business intelligence role supporting Revenue, Sales or Client Success organizations, or a business operations role in the SaaS industry; MBA preferred but not required.
  • Experience across multiple go-to-market motions: enterprise sales/account-based marketing (ABM), SMB/Product–led models, partner marketing and, client marketing.
  • Deep knowledge of data visualization best practices, including direct experience with SQL queries, SalesForce CRMA/Revenue Intelligence, Tableau, Looker, Sigma, Power BI, Google Data Studio, etc.
  • Experience implementing and managing sales productivity platforms (e.g., Salesforce, Groove, Gong, LinkedIn Navigator, etc.).
  • Detail-oriented with strong project management and organizational skills - comfortable with ambiguity and adept at solving problems creatively;
  • vComfortable with complexity and thinking on multiple levels of abstraction.
  • Outstanding communication skills and ability to clearly contextualize data insights.
  • Proactive and self-motivated to identify and solve problems; comfortable with a high degree of responsibility and autonomy.
  • Ability to drive strategic insights and business recommendations; sound business judgment and strong quantitative and analytical skills.
  • Positive outlook, you are a self-starter, have a high emotional intelligence (EQ) and a strong ability to take responsibility for your successes and failures.
  • You are Cordial. You understand our values and are willing to hold values and accountability in equal measure.


$XXX,XXX.XX-$XXX,XXX.XX annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Please note: In the current environment, Cordial employees are working completely remote and our recruitment process will entail both phone and video Zoom interviews. And if hired, your onboarding will be done remotely. Stay safe!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.