Opportunities in the Upfront Portfolio


Service Delivery Process Transformation Consultant



Singapore · Singapore
Posted on Tuesday, July 9, 2024

Iron Mountain is seeking an experienced process design and documentation consultant to analyze, document and improve process/workflow in support of transforming and running complex operational processes to improve our clients business performance. The successful candidate will ensure that we have a well documented Service Delivery Model with standard operating procedures and best practices across people, processes and technology.

The Process Transformation Consultant will play a vital role in our organization through collaboration with stakeholders to standardize and document processes for a multi-year global transformation program to define and implement a more consistent, cost effective and technology enabled operational delivery model for our delivery operations organization

The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to work effectively with cross-functional teams. They should also have experience with process definition, documentation and large scale change management within a multi-national or global enterprise. They should be comfortable using technology to streamline processes.

Primary Responsibilities

  • Collect, define and document existing standard operating procedures.

  • Develop and implement document management policies and procedures.

  • Review and edit documentation for accuracy and completeness.

  • Ensure that all documents are properly classified, filed, and stored in accordance with company policies and regulations.

  • Support large scale change management program to align standard processes and best practices

  • Monitor document usage, access, and retention to ensure compliance with legal and regulatory requirements.

  • Work with internal teams to establish standard documentation templates, formats, and styles.

  • Maintain and update a document database or library, ensuring that all documents are appropriately archived and indexed for quick retrieval.

  • Identify process redesign and improvement opportunities and gather information and insights to recommend solutions.

  • Facilitate and lead process mapping sessions and workshops with clients and stakeholders.

  • Conduct analysis and evaluation of current processes to identify trends and areas for improvement.

  • Use Lean Six Sigma methodologies, tools, and techniques to create visualizations and develop processes, workflows, and procedures.

  • Communicate the drivers of process improvements and the opportunities and benefits of process changes to stakeholders and clients.

  • Provide input to training and guidance that will support clients and stakeholders in adoption of changes.


  • Bachelor's degree in a related field (e.g., business, communications, information management).

  • 3+ years of experience in process document mapping and change management programs or a related field for a similarly size and complex organization

  • Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously

  • Attention to detail and excellent analytical, editing and proofreading skills

  • Strong communication and interpersonal skills, with the ability to work collaboratively with stakeholders across the organization

  • Familiarity with document management software and best practices

  • Experience utilizing Lean Six Sigma concepts for process improvement, performance optimization, and change management.

  • Ability to work collaboratively and independently, with a proactive and solution-oriented mindset.

  • Proven ability to organize, prioritize and work well with others

  • Ability to communicate thoughts, ideas and solutions logically both written and orally

  • Ability to get up to speed quickly on complex issues

  • Desire to work in a fast-paced, rapidly evolving environment

  • Capable self-starter with a drive to get all types of work done and high attention to detail

  • Knowledge of relevant laws and regulations related to document management and retention is a plus


Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076069