Opportunities in the Upfront Portfolio


Senior Infrastructure Site Reliability Engineer (SRE) and Automation Engineer



Software Engineering, Other Engineering
Bengaluru, Karnataka, India · India
Posted on Wednesday, July 3, 2024


We are looking for a talented Senior Infrastructure Site Reliability Engineer (SRE) and

Automation Engineer who’s focus would be to help identify and build automation processes in the

Infrastructure Operations environment. The ideal candidate for this position will need a full

understanding of Server, Network, and Virtualization in a highly Windows centric environment that

can script, code, and deploy automated processes to reduce manual tasks by GOC and other

infrastructure operations. In addition to solid technical, analytical, and troubleshooting skills, the

candidate must have great soft and customer service skills allowing them to confidently interact

with customers and explain highly technical concepts in simple easy to understand terms.


● Ability to analyze and recommend manual tasks and convert those to automated processes

● Work across multiple platforms and applications to build, test, and deploy automated


● Create and maintain system documentation and support processes

● Communicate verbally and in writing with customers

● Perform on-call duties on a weekly rotation

● Work with multiple vendors routinely for support and troubleshooting of the solution

● Work with internal cross-functional teams on troubleshooting system issues

● Responsible for working and prioritizing issues and project task according to SLA’s

● Responsible for managing their own tickets maintaining them up-to-date on a daily basis

● Participate in testing and post-deployment validation of the system

● Participate in UAT

● Other duties and projects as assigned


● Strong communication, collaboration and problem solving skills with a track record of

delivering production grade systems in a team environment

● Motivated individual who learns quickly, has pride in building a new product and can engage

others to accelerate technical solutions

● Minimum Bachelor’s degree

Proprietary & Confidential

Senior Infrastructure SRE and Automation Engineer Page 2 of

● 5+ Years, hands-on technical architecture skills and depth across multiple technologies.

Technology areas to include Cloud, Virtualization, Network, Compute, and Storage

● Deep knowledge and experience in architecting infrastructure solutions on top of public cloud

infrastructure, preferably on Google Cloud Platform (GCP)

● Demonstrable experience with Hyper Converged Infrastructure is an advantage.

● Experience with Nutanix hardware is a plus

● Excellent troubleshooting and analysis skills

● Experience in working with geographically distributed teams

● Excellent written and verbal communications skills with external customers

● 3 years’ experience of Incident and Request Management process as defined by ITIL v3

● Advanced experience with Windows Servers

● Power Shell scripting required

● Knowledge of Linux and Shell scripting

● Experience with server oriented architectures and web platform applications

● Knowledge of agile tools such as Gitlab

● Written and verbal proficiency in the English language

● Experience working with and coordinating issue resolution with 3 rd party vendors

● Familiarity with cloud technologies is a plus

● Comfortable working in a fast pace environment


BS from accredited/recognized university

Reasonable Accommodation:

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

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Requisition: J0076143