Opportunities in the Upfront Portfolio


Service Delivery Process Transformation Consultant



São Paulo, SP, Brazil · Brazil
Posted on Saturday, June 29, 2024


Iron Mountain is seeking a seasoned Process Transformation Consultant to analyze, document, and enhance workflows, supporting complex operational transformations to boost client business performance. This role is integral in ensuring a well-documented Service Delivery Model, with standardized operating procedures and best practices across people, processes, and technology. The successful candidate will drive our multi-year global transformation program, standardizing and documenting processes to create a more consistent, cost-effective, and technology-enabled operational delivery model.


  • Collect, define, and document existing standard operating procedures.

  • Develop and implement document management policies and procedures.

  • Review and edit documentation for accuracy and completeness.

  • Ensure documents are properly classified, filed, and stored per company policies and regulations.

  • Support large-scale change management programs to align standard processes and best practices.

  • Monitor document usage, access, and retention for compliance with legal and regulatory requirements.

  • Establish standard documentation templates, formats, and styles with internal teams.

  • Maintain and update a document database or library for quick retrieval.

  • Facilitate process mapping sessions and workshops with clients and stakeholders.

  • Communicate process improvement drivers and benefits to stakeholders and clients.


  • Bachelor's degree in business, communications, information management, or a related field.

  • 3+ years of experience in process document mapping and change management programs.

  • Strong organizational and project management skills, managing multiple projects and priorities simultaneously.

  • Excellent analytical, editing, and proofreading skills with high attention to detail.

  • Strong communication and interpersonal skills for effective collaboration across the organization.

  • Familiarity with document management software and best practices.

  • Experience utilizing Lean Six Sigma concepts for process improvement and change management.

  • Ability to work collaboratively and independently with a proactive, solution-oriented mindset.

  • Proven ability to organize, prioritize, and work well with others.

  • Fluency in English is mandatory .

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076068