Opportunities in the Upfront Portfolio


Technical Lead, Salesforce Support



IT, Customer Service, Sales & Business Development
Bengaluru, Karnataka, India · India
Posted on Friday, June 21, 2024

We are seeking a hands-on Senior Technical lead to manage day to day Salesforce platform support Operations(Service delivery). The ideal candidate would need advanced knowledge of the Salesforce platform and various modules (Sales. Service, Revenue cloud modules ), with deeper knowledge in both development and support experience. The candidate should have a strong background in software development and Salesforce and should be comfortable in a remote working environment supporting hybrid on-shore/off-shore support teams.

Key Responsibilities include but not limited to :

  • Responsible for overseeing the Salesforce Platform operations and Service delivery management.

  • Monitor incidents logged for the platform through ServiceNow and manage operations meeting SLAs.

  • Develops and maintains productive relationships with business stakeholders and partners across the SF User groups in the enterprise. Communicate with Business Users and Stakeholders at all levels of management in case of issues/escalations.

  • Works closely with the IT Operations Leadership team and identifies improvements to systems and processes.

  • Collaborate with Scrum Teams and Product owners to onboard new features to Service Delivery

  • Discuss with developers, Solution Architects and provide technical advice to Product Owners, Product Managers and stakeholders

  • Collaborate with support teams on estimating level-of-effort, timing, and feasibility for minor enhancements and new features and users stories based on business requirements, and to optimize system and program functionality

Category: Information Technology

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Requisition: J0068397