Opportunities in the Upfront Portfolio


Senior Project Executive



Hong Kong · Hong Kong
Posted on Friday, June 21, 2024


We believe that art has the power to change our lives and the world for the better; how art gets there - from museums across the world to regional art galleries to the intimacy of someone’s home - matters to us. If you share this belief, please join us in our mission to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture.

Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, storing and protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and bespoke archival solutions are some of the specific services Crozier’s affiliation with Iron Mountain affords.

We are seeking a Client Services Specialist to join our team at Crozier. In this role, you will be responsible for providing estimated costs and overseeing the execution of regional, domestic, and international services within our Project Management Job Family. Your main responsibilities will involve estimating and executing projects while collaborating closely with our Project Managers and Commercial Team.

What you will do:

  • Manage inbound [web or call] client requests as well as B2B Clients

  • Lead evaluation and client research

  • Onboarding New Clients - Knowledgeable about the Crozier suite of storage and services solutions

  • Utilise tariff and existing pricing tools approach to build estimates for regional, domestic and international services with a focus on transactional requests not large scale or complex service solutions

  • Booked job task entry and maintenance [dates, tasks, subtasks, expenses and paperwork]

  • Provide clear and concise directives to operating depts and third party vendors

  • Manage costs and ensure projects are delivered within or on budget, subject to scope change

  • Maintain operations and financial compliance, as well as uphold Project Management standards

  • Support Project Managers with standard estimates generation for overflow requests on lower value transactions or by need basis

  • Consult or pass to Project Management or specialist function for problem solving, change management and escalation where appropriate

  • Provide the highest level of client experience

  • Utilise problem-solving abilities if changes to the project occur – work through issue resolution to completion, delegating or escalating when necessary

Core Responsibilities:

  • Project pricing

  • Opportunity Facilitation

  • Project Management support

What you will bring to the role:

  • Proven team player with a track record of building relationships

  • Ability to work effectively and collaboratively across several teams/departments

  • Strong work ethic with an ability to manage workload while efficiently and effectively prioritising responsibilities to meet deadlines

  • Excellent communication skills – both written and verbal

  • Good attention to detail as well as ability to use initiative and quick, practical thinking in a demanding environment

  • Strong organisational, analytical, and time management skills

  • Strategic thinker who is solutions-oriented and proactive in problem solving

  • Salesforce CRM experience an advantage, but not necessary.

What we offer:

  • Be part of an ever-evolving global organization focused on transformation and innovation.

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • Be part of a winning team who embrace diversity, inclusion, and our differences.

  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.

  • The possibility of working from home.

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0068578