Opportunities in the Upfront Portfolio


Customer Care Associate



Customer Service
Giza Governorate, Egypt · Egypt
Posted on Friday, June 21, 2024

About the opportunity:

The successful candidate will be responsible for providing exceptional customer service within the MENAT Customer Service Department. Be the first point of contact for all customer inquiries, owning resolution or escalation as appropriate. Answer customer telephone inquiries, liaise with all departments, and investigate customer issues. Process orders received by phone, fax, or email, whilst aspiring to deliver a world-class service.

You'll get:

  • Telephone order processing - the keying of telephone orders ensuring all security standards are maintained

  • Email order processing - the keying of manual orders onto our internal systems in a timely and accurate manner

  • Order queries and issues - liaising with all relevant IM departments to resolve order queries and issues

  • Client issue resolution - owning and investigating all customer-generated issues across all IM products, ensuring that the customer is continually updated at all stages

  • Email indexing - the process of signposting all email traffic that arrives within the department to a specific area

  • Callbacks - proactive process for informing customers of unfulfilled orders

  • Communicators - internal tracking process to resolve customers' inquiries

  • Outbound calls - contacting customers to discuss any information related to their order requirements

Your Qualifications

  • Very good level of English

  • Bachelor degree

  • Previous experience in Customer Service

  • Very Good level of Turkish is a plus

Job Requirements

  • Work on a Full time employment basis (48 hours / week)

  • Flexible to operate on shift basis (the position will cover the MENA region hence working hours start at 0800 GST depending on the assigned shift. Day OFF is 1 day/ week to be assigned on rotation basis)

  • Capable to reach the office by own car

  • Remote/online working is an option on agreed days matching the business need

Category: Customer Support

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Requisition: J0068784