Opportunities in the Upfront Portfolio


Sales Enablement Manager



Sales & Business Development
Shah Alam, Selangor, Malaysia · Malaysia
Posted on Friday, June 21, 2024

Sales Enablement Manager

You are responsible for enabling revenue performance by providing training, content, processes, practices, and tools needed to support salespeople throughout the buyer's journey. You will refine, execute, and coach our holistic go-to-market enablement strategy that includes enablement on Iron Mountain systems and processes, products & solutions, industry expertise, sales methodology, the buyer and customer journey, and functional expertise for sales positions. You’ll own the tactics and execution of the enablement programs in your assigned geography and sales segments and provide perspective and feedback to improve strategy and program development. Our Commercial sales teams are growing dramatically and this role has a direct impact on our ability to deliver value to our customers.

Success is defined as working collaboratively and in lockstep with Sales, Commercial Excellence CoE’s, and other key stakeholders to increase sales results, efficiency, and productivity.

Key Responsibilities

  • Onboarding: Ensuring new sellers deliver value as quickly as possible. Examples: Refining, localizing, and managing segment-specific onboarding curricula, executing the program, working with managers and Commercial Excellence Business Partners to assess performance.

  • Knowledge, Skills, and Acumen Training & Coaching: Enabling managers and sellers to consistently articulate our value to customers. Examples: Reinforcing our sales methodology and supporting a manager-led coaching program, as well as driving programmatic efforts to improve our story-telling capabilities.

  • Product Enablement: Equip sellers to understand and position the value and capabilities of our products and solutions and how they connect to the buyer journey. Examples: Collaborating with the Sales Enablement CoE and Product Enablement team to deliver enablement content and training.

  • Sales Plays: Work with Sales Play CoE to enable reps to consistently leverage Sales Plays to drive and close opportunities. Example: Coaching managers and sellers on sales play execution.

  • Continuous Improvement: Promote a culture of data-driven continuous improvement and recognition, working in lockstep with Sales Performance CoE, Business Partners, Sales Enablement, and Sales leadership. Examples: Monitor enablement completion/usage data and sales production data to recognize top performers and to identify learning/performance gaps (and align with Sales + Commercial Excellence CoEs to address those gaps).

  • Sales Process and Motions: Ensure that sales teams have the content and tools to support conversations throughout the sales process. Examples: Drive the rollout of a refined sales stage process and the related pipeline management and forecasting approach.

  • Tool Training & Adoption: Maximize ROI of our sales tool stack, by managing the adoption and optimal usage of enablement and productivity tools. Examples: SFDC, learning management system, sales enablement platform, digital adoption tools (WalkMe), and call analytics platforms.

  • Enablement Calendar: Increase selling time and productivity by participating in the development, communication, and execution of an ongoing enablement calendar, coordinating with other cross-functional teams.

Key Responsibilities Continued

  • Learning & Development: Optimize effectiveness and ROI of training and enablement time, tools, and content. Utilize a variety of training methodologies, techniques, concepts, learning resources, and practices. Example: creating and facilitating engaging in-person or virtual workshops and simulations

  • Translation, Localization, and Tailoring-Facilitate the effectiveness of sales and enablement training, content, messaging, and communications through the tailoring, translation, and localization of approaches and content as required. Occasionally there may be a need to engage in the translation, localization, or tailoring outside of the standard sales training & enablement (training, content, messaging, and communications) but these scenarios are exceptions and approved by leadership.

  • Evaluation of Metrics and Impact: Analyze qualitative and quantitative data to understand where your teams have growth opportunities that will drive improved business results. Example:Demonstrate the business impact of enablement efforts.

Functional Knowledge, Skills, and Competencies:

  • Ability to motivate others on a team and help them succeed

  • 5+ years working in a Sales, Marketing, and/or Customer Success Enablement role

  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required

  • Ability to analyze outcomes and utilize data insights to drive decision-making

  • Exceptional communication skills and successful history of cross-functional collaboration with diverse staff members at all levels

  • Experience in executing an Enablement Strategy for field-based teams in the 100 person range

  • A strong understanding of the different Sales enablement needs in technology or professional services companies

  • In-depth understanding of sales and technical delivery teams - value-based selling.

  • Demonstrated ability to build trusted relationships across a diverse range of stakeholders

  • Critical thinking and change management within dynamic organizations

  • Experience working in rapidly changing and dynamic environments and thrives in a fast-paced, high-growth work environment.

  • A passion for the learner experience and an understanding of how to apply best practices in adult learning

  • A Bachelor's degree or License degree (based on the higher education"LMD" degree structure) with a total of 3-4 years of educational study (180 – 240 ECTS) or equivalent is preferred

  • English is mandatory, multiple languages are a plus.

  • Open for applicants from Malaysia or Singapore market

  • Ability to travel 25%.

You can apply directly, by sending your profile to Hannahrenlyn.Paraiso@ironmountain.com and please input in the subject Sales Enablement Manager Application

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0071176