Opportunities in the Upfront Portfolio


Service Delivery Technician



Frankfurt, Germany · Germany
Posted on Friday, June 21, 2024

Iron Mountain Data Centers, a division of Iron Mountain incorporated, is a leading provider of wholesale data center and colocation services. The company’s national portfolio of underground and purpose-built data centers addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers. Iron Mountain data center services include dedicated data centers, private data center suites, secure cages, individual cabinets, helping hands remote support, and carrier-neutral network services. For more than 30 years, discerning colocation customers continue to choose Iron Mountain data center services for the company’s proven track record, successful relationships, maximum efficiency, predictable results and established reputation as the safe choice. Visit www.ironmountain.com/data-centers for more information.

The Iron Mountain Data Center team is seeking for an experienced Service Delivery Engineer who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.

Key Responsibilities

As a Service Delivery Technician you will have the following responsibilities:

Monitoring various ticketing queues and follow-up of tickets;

  • Construction, labeling and recording of cabling and cross connects;

  • Troubleshooting of cabling issues;

  • Supervising customer implementations and deliverables;

  • Handle remote hands customer requests;

  • Perform basic technical work (electrical, mechanical, civil);

  • Receiving and registration of incoming goods;

  • Monitoring of the Building Management System;

  • Coordinate and issue work permits;

  • Handling 1st line support of facility installations;

  • Making visual inspection rounds and follow-up on findings;

  • Supervise supplier activities;

  • Support customers in answering technical questions.

Who are you

  • Training Experience

  • MBO working and thinking level;

  • A technical background;

  • Experience in a data center, hosting and telecom organization;

  • Affinity with technology and the Internet;

  • Knowledge in the field of IT infrastructure and cabling standards;

  • Knowledge of IT equipment (servers / switches / firewalls / etc);

  • Knowledge of Networking and TCP / IP;

  • Knowledge of Server Operating Systems (Windows / Linux) is a plus;

  • Familiarity with work processes and standards ISO and BS standards is a plus;

What we offer:

  • A competitive salary, above market average + annual bonus;

  • The possibility to develop yourself and build your career;

  • A great working environment in a dynamic, international, fast growing organization.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0073172