Opportunities in the Upfront Portfolio





Sales & Business Development
Bengaluru, Karnataka, India · India
Posted on Friday, June 21, 2024

About the Opportunity:

Iron Mountain is looking for a positive and professional Customer Service Professional to join our growing team. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer experience. Our Customer Care Professionals are the faces of Iron Mountain, responsible for building and maintaining the relationships established with all of our customers

The Successful Candidate Will:

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  • Interact and partner with customers to address their concerns and resolve their issues from start to finish

  • Understand how the assigned duties relate to others in the team and how the team integrates with other related teams

  • Exemplary demonstration of customer focus and customer empathy with every interaction

Desired Experience Required:

  • 5-9 years of experience in a Customer Care Role with experience into Email and Phone Support, along with hands on experience with M.S Excel

  • Proven customer support experience or experience as a Client Service Representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0074546