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Senior Program Manager

Clutter

Clutter

Operations
Annapolis, MD, USA
Posted on Friday, June 21, 2024

Iron Mountain’s Government Solutions (IMGS) group is hiring an experienced Senior Program Manager (SPM). The PM is the Iron Mountain point of contact for a program or set of projects for our Federal/State and Local Government clients. The PM oversees all project phases and is responsible for overall management of risk, finance, staffing, contract, task delegation, and client satisfaction, relationships and the delivery of the project on time and on budget. Responsibilities may include coordinating and facilitating meetings, conducting program reviews, reviewing and approving all deliverables, writing status reports and managing any subcontractor activity. The Program Manager is expected to be a domain expert in records management and/or information technology as well as having domain skills in project/program management.

The Program Manager owns successful delivery of large, high impact & cross-functional program initiatives while simultaneously tracking a set of smaller projects. The PM will closely collaborate with the Sales, Operations, Contracts, Implementation, and Information Technology Teams in bringing Iron Mountain products and services to our Customers. Capture and proposal engagement and experience is important as the program manager will have the chance to lead and participate in opportunity activities and help win new business. The Program Manager understands our business and its objectives, and then brings solutions to market to solve the business problems in a very ambiguous, fast-paced, and collaborative environment. It relies on influence, adaptability and ingenuity over authority to drive project delivery.

Responsibilities:

Program & Project Management

  • Work with key stakeholders in product management and executive teams to define program strategy and requirements

  • Own successful delivery of large, high impact and cross-functional program/product initiatives while simultaneously tracking a set of smaller projects

  • Lead resource planning efforts across the Program Management team

  • Communicate clearly and effectively to executive management on the plans, status and critical issues.

  • Prioritize work in partnership with Operations Managers and Organizational Leadership

Continuous Improvement

  • Lead process improvement initiatives to improve our go-to-market capabilities and speed.

  • Lead process improvement initiatives to improve product delivery capabilities within an agile development environment.

Financial Management

  • Contribute to monthly forecasts and yearly investment plans & budgets for the program management/account team

  • Create financial business cases in partnership with Product Management to justify new strategic initiatives

  • Manage the financial performance for the year including actuals vs. budget and monthly forecasts

Key Skills, Requirements and Competencies:

  • Bachelor's degree from four-year college or university; Master’s degree is a plus.

  • 10+ years of relevant work experience with 5+ years in Program Management

  • Certifications: Project Management Professional (PMP) preferred, but not required

  • Large IT Program Management experience is desired.

  • Proven program leader experienced in managing a geographically dispersed team of indirect employees and external contractors. This position interlocks with many organizations including Sales, Sales Enablement, Product Management, Marketing, Finance, Legal and IT.

  • Program Management experience in implementing customer aligned business solutions to include reporting, deliverable coordination, risk/opportunity management, financial planning, scheduling, and customer engagement. Examples include implementing digitization solutions on-site at customer location and then managing on-going deliverables with increased efficiency.

  • Strong facilitation and communication skills; clear & concise communications at multiple levels is key

  • Solid process improvement background with hands on experience in agile development practices

  • Skilled at working effectively with cross functional teams in a matrix organization

  • Excellent written and verbal communication skills

Reasonably expected salary range: $101,700.00 - $135,600.00

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0074618