Opportunities in the Upfront Portfolio


Records and Information Management / Information Governance (RIM/IG) Analyst.



Washington, DC, USA
Posted on Friday, June 21, 2024

Schedule: Monday-Friday 9:00am-5:00pm

Salary: $69,000-$73,500 (based on experience)

THIS IS NOT A REMOTE POSITION - You will be required to work on site


The Records Information and Information Management / Information Governance (RIM/IG) Analyst position will work onsite at a customer's facility. The RIM/IG Analyst must possess a strong records management and information governance background and experience working in a fast paced environment.

Under direction of the Information Governance (IG) Manager, the scope of this position includes the following information governance activities:

  • Assist the customer with searching, tracking, and organizing attorney/client records.

  • .PST import/export queries

  • Matter mobility/ Lateral Moves.

The Records Information and Information Management / Information Governance Analyst is responsible for customer service and providing support related to client matters.


  • Participate in the information governance program administration and coordination

  • Perform basic records center operations in accordance with established RIM/IG procedures.

  • Classify and process incoming information in compliance with organizational requirements.

  • Perform data entry as assigned.

  • Maintain accurate records and respond to requested queries in a timely manner.

  • Support various matter mobility projects designated by the customer.

  • Provide customer support via email, phone or in person, i.e., logistics and procedural support, enforce standards and promote best practices.

  • Contribute to information governance program compliance

  • Perform tasks supporting the organization’s information governance procedures.

  • Assist with RIM/IG program implementation, including the security awareness campaign, information governance updates, and presentations.

  • Utilize technology effectively in support of the RIM/IG program.

  • Communicate effectively with internal and external stakeholders

  • Interact with end users to provide effective customer service.

  • Proactively communicate with stakeholders, via email, phone calls, and schedule follow up meetings.

  • Interpret and respond in a timely manner to service requests.

  • Liaison with Iron Mountain Account Management.


  • Improvement in Records Information and Information Management / Information Governance procedures compliance

  • Achievement of monthly metrics

  • Good coordination and effective working relationships

  • Possess the ability to work within the organizational structure


  • Provide assist the IG Manager with established processes and procedures related to matter management including:

  • Matter Mobility / Lateral Moves

  • Searching for and providing requested information

  • Organizing information for internal and external customers to support company processes.

  • Build external and internal relationships


  • A Bachelor’s degree, preferred but not required

  • A minimum of two (2) years of relevant RIM/IG or Records experience preferred

  • Exhibit knowledge of records procedures and records retention principles and practices

  • Working knowledge of Microsoft Office Suite, Document Management System (NetDocuments) and Records Management Systems (RMS) required.

  • Strong analytical and time management skills.

  • Excellent verbal and written communication skills. Knowledge of business English, spelling, and punctuation.

  • Self-motivated and able to handle tasks with minimal supervision or questions.

  • Ability to deliver a high level of customer service.

  • Ability to deal effectively with others and work effectively in high or moderate stress and fast-paced situations.

  • Able to work under high pressure, deadline sensitive situations.

  • High productivity, accuracy and turnaround required.

  • The candidate must project a professional image and maintain a respectful approach with their colleagues as part of their work ethic.

  • The position requires discretion in the handling of business confidential and sensitive information on a high level.

  • 1+ years Outlook Exchange Console Command (Queries) preferred.

Reasonably expected salary range: $48,200.00 - $60,300.00

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0074795