Opportunities in the Upfront Portfolio


Implementation Manager



Östersund, Sweden · Sweden
Posted on Friday, June 21, 2024


Title: Implementation Manager

Location: Stockholm or Ostersunds, Sweden

Global Technology and Innovation:

Global Technology and Innovation focuses on people (people, teams, and clients), innovation, security, new ways of working, and perfecting the basics to drive performance and enable growth. Our Infrastructure, Transformation, and Global Service Delivery teams provide services that are secure,stable, and add value to the business. Global Product Engineering focuses on solutions to create repeatable, re-usable, and competitively differentiated solutions as packaged products and managed services for our customers.

Workplace Technologies and Collaboration delivers innovative technology

platforms, services, and end-user solutions for Iron Mountain employees. Business Operations provides the people, processes, and technology to work better together. And because we believe that technology doesn’t innovate, it invents, our Innovation team pursues the art of discovering and applying inventions in ways that capture the hearts and minds of customers through positive change.

Job summary:

This role is responsible for the implementation processes and activities related to the onboarding of new revenue for the Digital Solutions group in the designated region for Iron Mountain.

These implementation activities will yield successful onboarding of new Customer projects that meet the requirements & timeframes of Customers as well as the operational & financial expectations of Iron Mountain.

This role encompasses end-to-end planning and ownership of the work and oversight of both Customer facing staff responsible for implementations as well as the technical resources that are responsible for creating and testing new workflows to support projects.

The role is responsible for the overall delivery of customer-facing solutions and operational production systems that support customer deliverables

Your role in our mission:

  • Providing advanced technical consulting and advice to others on proposal efforts, solution design, System management, tuning, and modification of solutions. Partnering with sales and teams as an influencer to craft relevant, valuable, and profitable solutions.

  • Executing standard processes and methodologies

  • Support and develop processes for providing regular updates on Implementation schedules; internally and externally.

  • Expertly manage Project Management and Technical resource scheduling and utilization.

  • Operate within assigned budgets

  • Assist Project/Programed Managers with the development of detailed project plans – provide subject matter expertise to ensure project plans reflect the right level of detail

  • Leverage industry experience and background to advise/course-correct plans to ensure Iron Mountain follows best practices

  • Ensures customer satisfaction – understands/establishes key performance metrics - quality, reliability, responsiveness, budget targets, etc. and ensures necessary IT Service Delivery reports are followed

Valued skills and experience:

  • Delivering best-in-class DS solutions across a multitude of successful client engagements

  • Leadership of a technology & project management team of professionals within a global, complex, matrixed organization-Significant experience in SDLC, agile, change management and effective project implementation and project management disciplines.

  • Broad knowledge and technical background in document management

  • Bachelor’s degree required Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects

  • Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies

  • Ability to work well in a globally matrixed organization that is fast paced with heavy competition for scarce resources

Discover what awaits you:

● Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

● Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

● Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

● Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

● Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

● Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

● Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

● Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

● Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0074783