Opportunities in the Upfront Portfolio


HR Manager



People & HR
Pasig, Metro Manila, Philippines · Philippines
Posted on Friday, June 21, 2024

HR Generalist/ Manager - Philippines, APAC

Executes efficiently and effectively on HR programs and plans in support of leaders, managers and employees in the Philippines and is part of the APAC HR Service Delivery team. Provides assistance and support to our internal customers across a range of processes in one or more countries.


  • Handle escalated queries from Tier 1 and Tier 2 teams

  • CoE program execution and support of new changes

  • Responsible for Employee Handbook and other HR Policies for Philippines

  • Execution of annual Centre of Excellence (CoE) cycles as required e.g. merit/bonus; benefits, talent (career conversations, 9 box talent calibration, goal setting & goal achievement, employee engagement surveys

  • Liaison with people leaders to update data in system following compensation data audits

  • Execution of orientation/onboarding activities as per Talent CoE strategy

  • Advising people leaders on related processes around promotions, salary administration, out of cycle merit increases

  • People leader training in processes and/or soft skills either directly, or via train the trainer sessions; translation and/or localization of communication materials and their distribution

  • Provision of in-country change management to local leadership

  • Support and advice to people leaders on onboarding

  • Support and advice to people leaders on end of probation reviews (where legally required)

  • M&A support, a part of the APAC HRSD Regional Hub

  • Execution orientation/onboarding for M&A

  • Align and manage regional and local recognition strategies to global recognition programs. Act as Voice of Customer for the CoEs

  • Provide feedback (via Global Portfolio Group) feedback from people leaders and employees on CoE programs and plans

  • Coach Tier 1 staff at 3rd party vendor teams on enhancing customer experience across all processes and partner with Payroll team

  • Manage all Employee Relations cases

  • Provides reports at the request of HRBPs, People Advisors and senior business leaders, including analysis and insight

  • Support people leaders with in-country engagement activities

Key Skills, Requirements and Competencies:

  • Tertiary qualifications in HR is preferred

  • 7+ years progressive experience in HR with strong functional knowledge

  • 3+ years working in a regional HR Shared Services organization is a plus

  • Knowledge of Workday & exposure to ServiceNow as HR Case Management tool is a plus

  • English and Filipino proficiency is required

  • Demonstrated experience of, and focus on, proactively managing customer relationships

  • Must possess demonstrated understanding of continuous performance measurement

  • Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

  • Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be

  • Being courageous when we need to push back and say NO, or pull them to lead them to a different place

  • Ability to work effectively in high-pressure, fast-paced situations that require sound decision making combined with exceptional conflict resolution skills

  • High degree of comfort with change, with the skill to easily shift priorities to meet business needs

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0075029