Opportunities in the Upfront Portfolio


Training Supervisor - Care



People & HR, Operations
Bengaluru, Karnataka, India · India
Posted on Friday, June 21, 2024

About the role…

The Training Supervisor develops, implements, and oversees training programs. Responsibilities include assessing needs, designing curriculum, delivering training, and evaluating effectiveness. Collaboration with department heads to address skill gaps is key.

What We Offer…

  • Insurance coverage for employees and their families, including parents.

  • Gratuity is given to employees after three years with the company upon leaving

  • Competitive rewards cover career growth, family, wellness, finances, and retirement

  • Paid Time off: You're entitled to 13 days of paid leave and 12 sick/casual days each calendar year, plus company-declared public holidays.

  • Internet reimbursement (Quarterly basis)

  • Shift Allowance and transport facility, if applicable, are paid based on actual shift timing


  • Training Needs Analysis: Assess organizational needs, identify skill gaps, and analyze training requirements.

  • Curriculum Development: Design and create engaging training programs and materials.

  • Training Delivery: Facilitate sessions, adapt methods for diverse learning styles.

  • Training Evaluation: Evaluate program effectiveness, collect feedback, and recommend improvements.

  • Continuous Improvement: Stay updated on industry trends, enhance existing programs.

  • Budget Management: Manage training budgets, source external providers if needed.

  • Compliance and Documentation: Ensure regulatory compliance, maintain accurate records, prepare reports.


  • 10+ years of relevant qualifications; Project Management desirable.

  • Proven team management and change management experience.

  • Excellent presentation, facilitation, and communication skills.

  • Proficiency in virtual training platforms.

  • Experience in B2B customer service.

  • Fluency in English; additional languages are a plus.

  • Experience in customer satisfaction surveys, audits, and corporate training.

Interested candidates can apply for the role directly or share the updated resume with runa.singha@ironmountain.com.

Thanks and regards,


TA Team

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0075297