Opportunities in the Upfront Portfolio


Desktop Engineering IMS Team Manager



Bengaluru, Karnataka, India · India
Posted on Friday, June 21, 2024

We are looking for a Desktop Systems Engineer Team lead who is responsible for

managing the IMS team that maintains the security, functionality and hardware/software

compliance of end-users physical and virtual workstations, along with providing in-depth

technical support and guidance to other infrastructure support teams/clients. This

engineer will lead internal initiatives, undertake all day to day operation activities and

provide technical expertise with any mergers and acquisitions. This role involves

managing all aspects of workstation vulnerability and security management.

Your role in our mission:

● Technical Assistance : - Provide prompt and courteous support to other

technical teams and end-users where required, addressing hardware,

software, security related issues. Should be able to monitor Ticket queues &

provide resolutions within stipulated SLA.

● Troubleshooting: Track and resolve complex functionality and compatibility

issues with little guidance and/or documentation and escalate issues and/or

requests with our technology partners as necessary.

● Team Management: - All HR and workload requirements.

● Workstation Setup and Configuration: - Create/manage/maintain HW/SW

imaging processes to meet the organizational standards.

● Software Management: - Setup and configure across all operating systems

the automatic Install, update, uninstall of all required software. Troubleshoot

software applications issues, ensuring compatibility and adherence to

licensing agreements.

● Software Packaging: Build software packages based on the specific

requestors requirements.

● Vulnerability Management: Manage workstation (Windows/Mac) security

vulnerabilities, in line with company security SLA’s. Manage vulnerability

metrics, ID & triage/resolution initiation, patching, hardening (STIGS, PUB

1075, NIST), verification scans, maintenance, changes.

● Patch Management: Manage all aspects of workstation (Windows/Mac)

patching and compliance requirements. Manage server patching maintenance

windows and configurations settings.

● Hardware: - Evaluate new hardware and define the company's hardware


● Operating System Support: - Provide in-depth technical support for

operating systems (e.g., Windows, macOS), including installation,

configuration, and troubleshooting.

● Automation: - Investigate/adopt the use of automation to eliminate repetitive


● Infrastructure Management: - Manage and maintain the Tanium and Kandji

infrastructure applications, ensuring they are kept up today and used

throughout the organization to drive improvements and growth.

● Reporting: - Provide reporting data for any audits/security requirements.

● Team: - Acts as a resource/guide/coordinator for colleagues and drives

initiatives within the team.

● New Technologies: Evaluate newly introduced and emerging endpoint

technologies for their potential introduction into Iron Mountain's technology


● Workstation Compliance: - Ensure all workstations are built to a documented

standard and hardened to satisfy requirements (CIS).

● M&A Onboarding:- Work with other teams and newly onboarded business to

ensure smooth transition into IRM and apply policies in a controlled manner to

these workstations.

● Printing: Manage and maintain the Papercut and HP infrastructure.

● Creativity: Bring new ideas to the team, conduct research, formulate a clear

definition, and establish a well-defined plan for their implementation.

● Vendor Management:- Own support tickets with 3rd part suppliers to work

through issues.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0075572