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DACH Remediation Team Lead (9 months contract)

Clutter

Clutter

Marketing & Communications
Cluj-Napoca, Romania · Romania
Posted on Friday, June 21, 2024

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: DACH Remediation Team Lead (Director level role)

Fixed term contract: 9 months of engagement with possible extension

Location: Hungary, Romania, Poland, Czech Republic

Work type: remote

Global Finance

The Global Finance Organization’s five functional areas report to the Chief Financial Officer. Our mission is to protect value through maintenance of a robust audit, control, and accounting environment; to deliver value through customer-focused, efficient finance transactions processes; to create value through proactive performance management, appropriate capital allocation, insightful analysis, tax and treasury optimization, and effective business development; and to promote value through high quality investor information and communication. Global Finance’s functional areas include Global Accounting, Business Partners (Global Records and Information Management (RIM) and Global Luxury Entertainment Arts Management (GLEAM), Data Center Finance, Corporate Finance, and Investor Relations.

Primary purpose of the role:

A very exciting opportunity has arisen to join our Task Force team, as the DACH Remediation Team Lead!

You will lead a multifunctional task force (up to 15 FTE) to improve our order to cash process in DACH countries.

Your role in our mission:

  • Ultimate target is to reach 99% of invoices issued accurately the first time for DACH countries => for Germany it means to go down from 160 av. corrections per month to 20 av. corrections

Significant reduction in the number of necessary corrections will effectively reduce workload from all the departments involved into disputes - CSM (Commercial), Billing and Collection, Operations, Care and accelerate collection process. It will also reduce number of disputes with clients and improve customer satisfaction

  • Restore contracts with clients responsible for 80% of revenue in DACH countries (420 clients), validate key master data ( reconcile and clean types of services and their rates in the IM systems (SF, Ops systems and Oracle) with clients' legal documents)

  • Locate physical or scanned copies of the valid contracts; in the case of absence either contact clients for their copies (searching for clients contact details also could take an effort) or initiate a signature of a new document with a client

  • Systems clean up: (i) ensuring that customer information settings are correct across the various system; ii) set a history of previous price increases

  • Scan restored contracts to create a repository and database

  • Collecting customer critical master data ( 42 items of customer metadata, i.e. indexation clause, contract duration, SLA etc.) Identification of historical, nonstandard for IM requirements in the contracts

  • Clean and reconcile clients Hierarchies across Sales Force, Ops systems and Oracle in line with Lightspeed recommendations

Eliminate many duplicated or obsolete accounts across the systems - one of the causes of billing mistakes - invoices are raised to wrong accounts..

  • Reconcile AR balance and Inventory balance with clients responsible for at least 50% of DACH revenue - 35 clients in Germany out of 1900; 35 clients in CH out of 1000; 20 clients in Austria out of 600) in total 90 clients

  • Reconciliation between inventory at IRM location and inventory in the contract versus in the system and subaccount ( changes in inventory ownership)

  • Reconciliation of total turnover with the clients and agreement on the outstanding balances invoice by invoice before they get into disputes

  • Identify key root causes of wrong invoices and influence processes upstream to have a permanent fixture

  • In the current BAU set up, none of the functions is responsible for identification of the real root cause of a wrong invoice. Current root cause analysis process is rather formal and usually finishes at the first "why" of the mistake.

  • Every participating function stays with their own opinion about why this or that has happened. It could be explained by the complexity and entanglement of the current processes, none of the function has a holistic overview to connect the dots and identify real root causes of particular problems

  • Usually it is not one particular action, but a combination of actions of different participants. That's why getting to the bottom of the issue is a time consuming effort and usually the solution will require changes throughout the whole process, with changes in the way of doing in every function participating in the E2E revenue recognition process.

  • This is a complex change management and administrative task, none of BAU functions has resources and expertise to take a lead on root causes identification, solutions development and coordination of solutions implementation. This will be a goal for the task force team.

Functional Knowledge, Skills, and Competencies :

  • Good written and verbal communication skills in English and desirably in German as well ·

  • Strong Accounting expertise (revenue accounting, AR reconciliations) - ACCA, CIMA

  • Experience of running multi-functional projects, process improvement projects with defined goals; project management experience is a must

  • Excellent analytical and problem-solving skills, with the ability to investigate and resolve discrepancies

  • Continuous improvement mind-set open for challenges and focus on efficient solution

  • Bachelor's degree in Accounting or Finance or any related course

  • 10 years’ experience in Finance, Accounting, Project management

  • Strong communication and team management skills

  • Strong organizational skills - ability to process high volumes of information, structure the “so what’s” and implications

  • Ability to work independently, prioritize tasks, and deliver results

  • Strong organizational skills and the ability to handle multiple project related tasks concurrently

  • Ability to identify errors and indicate the root cause with proposed solution (quick wins and long – term goals)

  • Good written and oral communication skills – English

  • Good written and oral communication skills – German - desirable

Discover what awaits you

  • Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

  • Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

  • Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

  • Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

  • Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

  • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

  • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

  • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

  • Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI-Remote

Category: Finance

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0075638