About the Role

We’re looking for an Operations Manager to help scale and strengthen our core operations function. This person will focus on ensuring smooth money movement, managing and improving our fraud monitoring systems, and owning critical operational processes that keep our platform safe and reliable.

You’ll partner cross-functionally with Compliance, Product, Customer Experience, and Engineering, and play a key role in both day-to-day execution and long-term operational strategy.

What You’ll Do

• Oversee and optimize money movement processes including ACH transfers, returns, exceptions, and reconciliations
• Monitor and investigate fraud trends, alerts, and unusual activity using internal tools and external platforms
• Partner with Compliance on the implementation and refinement of fraud and risk-related controls
• Support Reg E/Reg Z dispute handling, ensuring compliance with consumer protection standards
• Identify and improve operational inefficiencies through process design and automation
• Collaborate with Engineering and Product teams to develop tools that reduce operational risk and improve visibility
• Serve as a key escalation point for complex or high-risk operational issues
• Help define and track operational KPIs to support ongoing performance improvement
  
  

What We’re Looking For

• 3–6 years of experience in fintech or financial services operations, preferably in an early-stage or high-growth environment and bonus if you have 1+ years of experience leading a team
• Hands-on experience with fraud monitoring and investigation tools (e.g., Alloy, Sardine, Sift, Unit, etc.)
• Solid understanding of money movement mechanics (ACH, card rails) and relevant consumer regulations (e.g., Reg E, Reg Z, NACHA rules)
• Strong analytical and problem-solving skills with a bias for action
• Comfort operating in ambiguity and rolling up your sleeves to build from scratch
• Excellent communication and project management skills—can drive work forward across teams
• Passion for fintech, trust and safety, or financial inclusion is a plus

Additional Details

Location: This is a hybrid position based out of New York City, you will be expected to come into the office at least three days a week (Tuesdays, Wednesdays, & Thursdays) with additional days on occasion for client meetings.

Compensation: The annual base salary for this role is $146,000-$148,000. The base pay for this role is determined using many factors, such as education, skills and experience and is reflective of Clair Series stage and size. Base pay is only one part of Clair’s competitive total compensation package which includes equity, benefits and additional perks. The base pay range is subject to change and may be modified in the future.