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Account Coordinator - Cuboh

ChowNow

ChowNow

Victoria, Australia
Posted on Tuesday, June 11, 2024
Do you love the restaurant and technology industries? Are you looking for an opportunity to develop your client servicing skills, while also learning sales, organizational, and time management techniques? If working on a collaborative, cross-departmental team with high energy and levels of activity interests you, then we might have the perfect opportunity.
About Us:
At Cuboh, we’re passionate about helping restaurants streamline their operations while keeping their customers happy. We’re revolutionizing the restaurant industry with our cutting-edge platform that integrates multiple delivery apps and online ordering systems, allowing restaurants to manage all of their orders in one place. Our goal is to make the online ordering process simple and stress-free for restaurant owners. We're here to help restaurants focus on what they do best: creating delicious food, while we take care of the rest!
Since 2018, we’ve been pursuing our shared vision of making a positive impact on the restaurant industry. Our team is built on honesty and seeing beauty in the struggle— we believe that great things take time. We’re made up of dedicated individuals from various backgrounds, all united by a common goal: to help restaurants succeed. We take pride in our work, and our focus on innovation has resulted in our graduation from the 2019 Y Combinator batch, being awarded VIATEC’s Victoria Start-up of the Year in 2019, and thousands of happy customers across North America.
In 2024, everything changed and Cuboh has now become a part of the ChowNow family.
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
About the Position:
We are seeking a full-time Account Coordinator to join our Customer Success team. The successful candidate will play a pivotal role in growing our happy customer base by guiding new restaurant partners smoothly through the onboarding process and supporting the Customer Success team in achieving its goals.
You will have the unique opportunity to perfect your time management and client servicing skills at a company and on a team that is dedicated to your personal and professional growth. You will gain immense operational knowledge and first hand experience of the restaurant and technology industries.
This is a hybrid position based in Victoria, Canada that has flexibility for remote work.
Reports to a Restaurant Success Team Manager; No Direct Reports.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
What Success Looks Like:

Within 30 days, You’ll:

  • Complete your new hire onboarding and learn the ins and outs of the Cuboh and ChowNow products, and the partners we integrate with
  • Complete an extensive and in depth Account Coordinator training lead by your manager, various departments, and members of the Customer Success team
  • Receive your first 10-15 onboarding accounts
  • Receive 1:1 coaching from your manager while they shadow your first accounts

Within 60 days, You’ll:

  • Onboard and manage a queue of around 40 accounts
  • Complete client phone calls and emails without manager review or shadowing
  • Launch 20 accounts

Within 90 days, You’ll:

  • Onboard and manage a queue of up to 50+ accounts
  • Be able to prevent pre-live churn through support, training, and expectation setting and re-setting
  • Share feedback and insights to reduce siloed communication, foster product innovation, and improve customer onboarding

You Should Apply If:

  • You have 2+ years of experience in implementation and/or onboarding in a client facing role
  • You have worked with SalesForce or similar systems
  • You have a proven track record of multi-tasking, project management, and client servicing skills
  • You are extremely detail oriented, open to feedback, and thrive in a team environment
  • You enjoy working with a high number of different clients and personalities at once, juggling various responsibilities, while also producing quality experiences
  • You are genuinely interested in growing your career in a fast paced, goal oriented, client facing position
  • You are able to hold yourself accountable to your personal goals, while maintaining a work hard, professional, and positive outlook

About Our Benefits:

  • Expected base salary: $60,000 CAD
  • Ongoing training and growth opportunities.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • Unlimited paid vacation
  • Flexible work space (remote, hybrid, or travel-friendly)
  • Fun and inclusive culture, summer and holiday get-togethers and lots of committees you can get involved in
  • Comprehensive benefits plan (health, dental and short-term counseling)
  • Dog-friendly downtown office in Victoria, BC (accessible by transit and close to a diverse range of restaurants)
  • In-office perks - building gym, regular team building activities, unlimited coffee, tea and hot chocolate, town hall snacks
  • Employer-contributing student loan assistance program or continuing education reimbursement program
  • Employee Stock Incentive Plan.
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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