We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reducing administrative and regulatory burden on healthcare organizations.

Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. Our platform will support the future of healthcare innovation by becoming the source of truth of provider data and making that data easily accessible and actionable for the entire healthcare ecosystem.

We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. With direct integrations into 100’s of primary sources, we are uniquely positioned to enhance visibility into the entire provider network management process. Our team has more than 25+ years of combined experience building provider data systems at Oscar Health and are backed by top-tier VC firms who share our vision of creating a one-of-a-kind healthcare cloud that removes the friction surrounding provider data.

At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. Founded on the principles of trust, transparency, and accountability, we aim to challenge the status quo at every step and are looking for purpose-driven team members to share our journey in redefining the Healthcare data infrastructure.

About the role:

We’re looking for a growth-minded Helpdesk Analyst who will thrive in a fast-paced startup environment and ready to give great customer service while helping protect the company assets and support users with technical needs. They are committed to consistent onboarding and off-boarding personnel. This is a fully remote position.

What You'll Do

Responsible for troubleshooting IT (i.e.,hardware and software) issues with remote staff worldwide.
Communicate as a liaison between vendors and IT, Engineering, Security, and other staff.
Responsible for tracking user issues, investigations, and resolutions in JIRA Helpdesk within SLAs.
Support asset management needs worldwide.
Provide administrative support to user account creation and maintenance including granting/revoking user permissions, resetting passwords, and unlocking accounts.
Provide regular communication to management and others, including an explanation of practices and methods used.
Participate in new hire onboarding, as needed.

What You'll Need

2 years of experience in a professional technology environment.
Experience with various operating systems (Windows, Mac OS).
Self-starter with the ability to independently resolve issues and deliver results.
Demonstrated knowledge of basic Google (Sheets, Forms, and Slides).
Demonstrated ability to learn new technologies and applications.
Strong customer service ethic.
Ability to meet or exceed deadlines in a multi-tasking, self-directed environment.
Agility to pivot.

Benefits of Working at Certify

Generous vacation and sick leave policy
No meeting Thursdays so you can stay heads down to get work done
Flexible working hours

Apply now

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